What is the advantage of cable compared to a standard connection?
The transmission speed is usually faster and more reliable than cable by ADSL. We are able to provide a speed consistent with your subscription, whereas with ADSL, the actual speed depends on your phone line (its length from the telephone outlet).
Do I need to dial a telephone number to be connected by cable?
No, it’s not necessary; as soon as you turn on your computer, you’re connected immediately.
Is it possible to have access to Internet without having cable TV?
To get Internet via cable, you must be subscribed to TRN cable TV. If you do not own a television set, you are not required to pay fees to Billag.
Can I keep my email address at Bluewin following a termination?
Yes, you can keep your address email@bluewin.ch. To do this, apply to Swisscom.
Is it possible to use a standard telephone modem to connect to the cable?
No, it’s necessary to use a specific modem connection via cable provided by our services.
How long does it take to install?
As soon as we receive your completed registration form, we will make an appointment to connect your access. You need to count approximately one week.
Is it possible to connect with several computers at once?
The modem provided has a single entry (Ethernet). However, you can connect another switch or Wi-Fi router allowing you to connect several stations.
You will find this material with a multimedia retail store.
What if I want a wireless connection?
You must be equipped with a Wi-Fi router (N standard with 150 Mb) that you plug directly into our modem.
Is the reception of the Radio or TV affected by Internet?
No, as long as the initial installation is carried out by our specialists.
Can we watch TV, use the phone and surf on Internet simultaneously?
Yes, the three services are totally independent. You can both surf on internet without decreasing the quality of television reception or quality of your phone line.
How do I test my speed?
You will find a tool for measuring flow under speedtest.netplus.ch
The speed test must be done by connecting the computer directly on our modem with an RJ45 Ethernet cable, bypassing other equipment such as routers WiFi.
This measure is indicative!
Do I need turn off my modem when I’m finished with Internet?
No, just like when your turn on your computer, no manipulation is necessary; the modem will disconnect automatically when you turn off your computer.
What is a fixed IP?
A fixed IP is an IP address that does not change in value with each connection. It is interesting for users that would like to be able to propose an internet service (web server for example) on their Internet connection. They can then supply one fixed address for their internetserver.
I can’t connect to Internet, what do I do?
You need to reboot your computer. That entails turning off your installation (PC, modem, rooter, and Wi-Fi) for about 10 seconds, then turn it back on in the order shown on the modem (wait until all lights are back on), as well as the Wi-Fi (do the same for it), and lastly your computer.
If you are still unable to log on, contact us at 022/36 38 500.
What is a triple play package ?
It is the ability to transmit, through a single network, television, internet and telephony services.
Can we check e-mails abroad?
Yes, no matter whether you're on vacation or business trip. You can always access to your email from anywhere in the world on www.trnsa.ch. Just have a computer with an Internet connection.
