What is the advantage of cable compared to a standard connection?
The transmission speed is usually faster and more reliable by cable than by ADSL. With cable, we are able to provide a speed consistent with your subscription, whereas with ADSL, the actual speed depends on your phone line (its length from the telephone outlet).
Do I need to dial a telephone number to be connected by cable?
No, it’s not necessary: as soon as you turn your computer on, you’re immediately connected.
Is it possible to have Internet access without having cable TV?
To get Internet via cable, you must be subscribed to TRN cable TV. If you do not own a television set, you are not required to pay fees to Billag.
Can I keep my email address at Bluewin after changing providers ?
Yes, you can keep your address email@bluewin.ch. To do this, you will need to apply to Swisscom.
Is it possible to use a standard telephone modem to connect to the cable ?
No, it is necessary to use a modem specifically designed for cable connection provided by our services.
How much time will the installation take ?
As soon as we receive your completed registration form, we will make an appointment to set up your access. This will take approximately one week.
Is it possible to connect several computers at once?
The modem provided has a single entry (Ethernet). However, you can connect another switch or Wi-Fi router allowing you to connect several stations at once.
You will find all the equipment needed at a multimedia retail store.
What if I want a wireless connection ?
You must be equipped with a Wi-Fi router (N standard with 150 Mb) that you plug directly into our modem.
Is the reception of the Radio or TV affected by Internet?
No, as long as the initial installation has been carried out by our specialists.
Can we watch TV, use the phone and surf on Internet simultaneously?
Yes, the three services are totally independent. You can surf on internet without decreasing the quality of television reception or the quality of your phone line connection.
How do I test my connection speed?
You will find a tool for measuring flow under speedtest.netplus.ch
The speed test must be done by connecting the computer directly to our modem with an RJ45 Ethernet cable, bypassing other equipment such as WiFi routers.
This measurement is indicative !
Do I need to turn off my modem when I have finished using the Internet?
No, just as when you turn on your computer and no manual connecton is necessary ; the modem will disconnect automatically when you turn off your computer.
What is a static / fixed IP?
A static IP is an IP address that does not change value at each connection. It is useful for experienced users who want to offer an Internet service (a web server for example) on their Internet connection. They can use it to communicate a fixed address for their server.
I can’t connect to the Internet, what do I do ?
You need to reboot your system. This entails turning off your installation (PC, modem, router, and Wi-Fi) for about 10 seconds, then turning it back on in the following order: the modem, the Wi-Fi, and lastly your computer (wait each time until all lights are back on before turning on the next device).
If you are still unable to log on, contact us on 022/36 38 500.
What is a triple play package ?
It is the ability to transmit, through a single network, television, internet and telephony services.
Can I check my emails abroad?
Yes, no matter whether you're on vacation or a business trip, you can always access your email from anywhere in the world on www.trnsa.ch. All you need is a computer with an Internet connection.
