Telephone

You must be connected to cable TV and have an Internet connection via cable (already a customer or prospective TRN client for television and Internet)

You can use a traditional phone and connect directly to the modem provided by TRN

The system operates independently of your PC, even if the PC is switched off !

Simultaneous incoming and outgoing calls are possible

You can keep your current telephone numbers

You can add new telephone numbers

The quality of communication is comparable to traditional telephony

A high quality service nearby

Only one phone number for all information concerning Internet, TV and telephony

One bill for all services combined

A very low price communication fees and prices

Yes, it is possible to see your call details on our website client space (link on the space center of our partner). Your username and password are required for access.

For alarm systems, an analogue line is usually required. So, you need to contact the provider of the alarm system to inquire about the conditions. In any case, we cannot guarantee the compatibility of an alarm system with our system.

Yes, it is possible to keep your current telephone number. In order to do so, simply complete the proxy form attached to the telephone contract (transfert request) and TRN will take care of cancelling and transferring your current subscription. The transfer time takes approximately three weeks after installation.

No, you don't have to be a Swisscom client in order to qualify. The Cable Network is totally independent of Swisscom.

By purchasing a subscription for telephony at TRN, you can terminate your Swisscom connection. Therefore, the monthly subscription fee of CHF 25.25 is no longer necessary.

Yes, you can keep up to 3 current telephone numbers, (2 analogue lines and 1 softphone). Nevertheless, it will be necessary to connect the analogue telephones to the equipment provided by TRN, so it is not possible to use digital sets (ISDN/RNIS).

If one wishes simply to connect a telephone set to the cable modem, it is not necessary to modify the existing installation.

However, if one wishes to use all existing phone jacks to connect several telephone sets, the Swisscom entry line will need to be disconnected. For this type of installation, we suggest that you hire an electrician.

No, TRN equipment is not for sale. For this reason, TRN will guarantee a repair service no matter how old the modem is. In the event of changes in technology, TRN with then exchange the equipment free of charge.

Yes, the telephone directories are sent free of charge to TRN customers.

Yes, however it is possible to choose whether or not to appear in the telephone directory by ticking the appropriate box provided in our contract. For additional listings, please apply directly to the directories.

Yes, you may choose a new phone number, as TRN has a wide range of numbers assigned by OFCOM (Federal Office of Communication). TRN can give you several numbers to choose from.

You must cancel your own subscription with Swisscom directly.

You can then sign a contract with TRN and activate your new phone number upon installation.

All you must do is sign the proxy attached to the telephony contract and TRN will cancel the connection for you.

The cancellation notice for a Swisscom connection is 2 months, at the end of a month.

TRN will indicate the date when the change will be take place. The numbers are transferred once daily. During that time, the transfer may cause the phone line to be unavailable for around 30 minutes. (During the transfer time, you will neither be connected by your former supplier nor by TRN).

No, it is not possible to reuse old digital sets. The TRN equipment, as the interface between the IP network and the telephone equipment, does not allow the connection of analogue telephones, modems or answering machines.

No, the two outlets in the telephone adapters are connected to two separate phone numbers. If the subscriber has one single number (one line), only one outlet will be activated. However, two telephones can be connected by using a special cable designed for this purpose (Y cable or jump wire).

With the TRN Family subscription, it is possible to have 3 separate phone numbers: 2 analogue lines and one soft phone line.

If one wishes to simply connect a telephone set to the cable modem, it’s not necessary to modify the existing installation.

However, if one wishes to use all existing phone jacks to connect several telephone sets, the Swisscom entry line will need to be disconnected. For this type of installation, we suggest that you hire an electrician.

No, to access the telephone service, it is necessary to have a specific modem. The new equipment allows simultaneous access to telephony and Internet. The exchange will be carried out free of charge and without any changes to the monthly bill.

Installation with Swisscom is not mandatory. Simply installing a cable TV line is sufficient, because it allows you to obtain radio and TV programmes, telephony services and Internet access.

Yes, it is possible. However the subscriber is responsible for the installation. It may be preferable to hire an electrician. Indeed, the telephone installation (phone jack) could still be connected to Swisscom even if it appears to be deactivated (no dial tone). Installing TRN equipment on this connection could cause damages to the existing Swisscom equipment as well as to the TRN equipment. In that case, the customer would then be liable for any damages and would be required to pay for the repairs to the damaged material.

TRN’s offer applies to residential analogue customers only, therefore it is not possible to connect a business telephone exchange.

Yes, the two services are entirely independent of each other. There is no loss of TV image or sound quality while the phone is in use.

Yes, it is possible to make and receive calls when using the Internet. The quality of the phone connection and Internet speed is only slightly reduced (110 ko per conversation).

Yes, telephony over cable TV allows the same calls as the traditional telephony.

Yes, except if there is a power outage or cable failure.

Warning: the telephone is connected to a modem cable that operates on electricity. If a power outage affects the subscriber’s home or in the event of a cable failure, the cable modem will be out of order. This means that the telephone service will also be unavailable for the duration of the power outage or cable failure.

In cases such as this, you need to use an alternative form of communication (for example a mobile phone) to make emergency calls.

No, there are no restrictions to the destination of international or local calls.

Calls are made in exactly the same manner as with a traditional telephone service. No prefix is needed.

A local call is made from one landline to another local landline number in Switzerland. Calls to emergency numbers, special numbers (090x) or mobile phones are considered to be other categories.

The telephone service by cable TV works just like a regular phone. When the phone handset is picked up, there is a regular dial tone and then any number can be dialled.

No, it is possible to make phone calls by cable TV with TRN without the computer turned on. However, you may also make a call with your telephone number from your computer.

Any number transferred remains unchanged according to Swisscom reference rules (directories, unpublished, etc.). However, if you wish to modify your address, we need to be informed of the changes you wish to make.

You need to reboot your system. This entails turning off your installation (PC, modem, router, and Wi-Fi) for about 10 seconds, then turning it back on in the following order: the modem, the Wi-Fi, and lastly your computer (wait each time until all lights are back on before turning on the next device).

If you are still unable to log on, contact us on 022/36 38 500.