FAQ > Telephony

You must be connected to cable TV and have an Internet connection via cable (already a customer or prospective TRN client for television and Internet)

You can use a traditional phone and connect directely to the modem provided by TRN

The system operates independently from th PC, even if the PC is off!

Simultaneous incoming and outgoing calls are possible

You can keep your current telephone numbers

Possibility for new additional telephone numbers

Quality of communication comparable to traditional telephony

A high quality service nearby

Only one call number for all information concerning Internet, TV and telephony

One bill for all services combined

Very low priced communication fees and prices

Yes, it is possible to see the details of your calls directly on our website client space (link on the kiosk VTX of our partner). Your username and password are required for access.

For alarm systems an analogical line is usually required. In that case, you must contact the provider of the alarm system to inquire about those conditions.

A softphone is a program to use telephony from a computer. This software (X-Lite) can be downloaded for free

Yes, it's possible to keep your current telephone number. In order to do so, simply complete the proxy form attached to the telephone contract (transfert request) and TRN will take care of cancelling and transferring your current subscription.The transfer time is approximately three weeks from the installation.

Yes, you can keep up to 3 current telephone numbers, (2 analog lines and 1 softphone). Nevertheless it will be necessary to connect the analog telephones to the equipment provided by TRN. Therefore it is not possible to use digital sets (ISDN/RNIS)

The basic monthly subscription is less expensive than traditional telephony (CHF 20.- in stead of 25.25, with 3 numbers instead of 1). As for call prices, they are quite competitive, (CHF 3.9 cts Swiss fixed) and are the same price 24h/24h 7/7. And each month, you receive 300 min. of free calls to the fixed network of 41 countries, including Switzerland.

All of our rates are available on our Internet site and are periodically updated to give you all the opportunities currently on the market.

Calls to listen to the answering machine are free and not deducted from monthly minutes offered.

Yes, prepaid cards using 800 numbers, 084x operate on the TRN network without restrictions. Prepaid cards using 090x numbers work as long as the option of blocking 090x numbers has not been activated by default.

No, no pre-arrangement exists with other telephone operators.

The 300 minutes offered are shared with all numbers included in the offer.

By visiting our office, located at Route de Champ-Colin 6 in Nyon.

By downloading and completing the client area on our Internet site, including the subscription contract, the description of our General Conditions (contract to be sent by fax or mail).

No, TRN equipment is not for sale. In this manner, TRN will guarantee repair service no matter how old the modem is.  In the event of changes in technology, TRN with then exchange the equipment free of charge.

Yes, the Telephone Directories are sent free of charge to customers of TRN.

Yes, however it is possible to choose whether or not to appear in the Telephone Directory by checking the box provided for this purpose in our contract. For additional listings, please apply directly to Directories.

Yes, you may choose a new phone number since TRN has a wide range of numbers assigned by l’OFCOM (Federal Office of Communication). TRN can give you several numbers to choose from.

The client must cancel their own subscription with Swisscom.

They can, however, sign a contract with TRN and activate their new phone number upon installation.

All they must do is sign the proxy attached to the telephony contract and TRN will cancel the connection for them.

The cancellation notice for a Swisscom connection is 2 months, for the end of a month.

TRN will indicate the date when the change will be take place. The numbers are transferred once daily. At that time, the transfer may cause the phone line to be unavailable for 30 minutes. (During the transfer time, the client is not connected by their former supplier and not yet to the new one).

No, it’s not possible at this time. The TRN equipment being the interface between the IP network and the telephone equipment does not allow connecting of analog telephones, modems or answering machines.

Yes, you can keep up to 3 current phone numbers (2 analog lines and 1 soft phone). It will be necessary however, to connect the analog telephone sets to the equipment provided by TRN.

No, the two outlets in the telephone adapters are connected to two separate phone numbers.  If the subscriber has one single number (one line), only one outlet will be activated. However, two telephones can be connected by using a special cable designed for this purpose. (Y cable or jump wire).

With the TRN Family subscription, it’s possible to have 3 separate phone numbers: 2 analog lines and one soft phone line.

If one wishes to simply connect a telephone set to the cable modem, it’s not necessary to modify the existing installation.

However, if one wishes to use all existing phone jacks to connect several telephone sets, the Swisscom entry line will need to be disconnected. For this type of installation, we suggest that you hire an electrician.

No, to access the telephone service, it’s necessary to have a particular modem. The new equipment allows simultaneous access to telephony and Internet. The exchange will be carried out free of charge and without modification in the monthly bill.

Installation with Swisscom is not an obligation. Simply installing a cable TV line is sufficient, because it allows you to obtain radio and TV programmes, Telephony services and access to Internet.

Yes, it’s possible. However the subscriber is responsible for the installation. It is preferable to hire an electrician. Indeed, the telephone installation (phone jack) could still be connected to Swisscom even if it appears to be deactivated (no dial tone). Installing TRN equipment on this connection could cause damages to the existing Swisscom equipment as well as to the TRN equipment. In that case, the customer would then be held responsible for any damages and would be required to pay any repairs to the damaged material.

TRN’s offer only applies to residential analog customers; therefore it is not possible to connect a business telephone exchange.

At this time, this option is not available.

No, at this time, text message functions that are necessary to provide this service are not yet featured in TRN equipment.

Access to the answering machine messages is carried out via tones used to call a number.

Yes. It is possible from any telephone by dialling 086 and then your number.

Yes, an answering machine is included for each phone number. You can also receive your voice messages at your E-mail address as attachments.

Yes, if your telephone set is equipped with the Caller ID display function.

All telephone operators are legally obliged to guarantee access to emergency numbers. These numbers thus defined by l'OFCOM (112, 117, 118, 144, ...) can be reached by TRN customers.

If the customer moves, he must inform TRN of his new address thus allowing the emergency services to locate the call (exact address) in the event of an emergency.

Yes, it is possible to bloc calls only to 0906 numbers (erotic content), or all 090x, numbers (0900, 0901 et 0906). Simply call the TRN service number; the operator will execute the request immediately. The administrator of the VoIP service can also apply this service to all of their TRN telephone lines.

The following services are available:

CLIP (Caller ID display) 
CLIR (Hidden caller ID display) 
Do not disturb  
CFU (Direct call deviation) 
CFB (Call deviation when the line is busy) 
CFNR (Deviation of unanswered calls) 
CW (Call waiting) 
CH/PTY (Call hold, transfer to a 3 party conference call)

Yes, the two services are entirely independent of one another. There is no loss of image or sound quality while the phone is in use.

Yes, it is possible to make and receive calls when using Internet. The quality of the phone connection and Internet speed is only slightly reduced (110 ko per conversation).

Yes, telephony over cable TV allows calls the same calls as traditional telephony.

Yes, except if there is a power outage or cable failure.

Warning: the telephone is connected to a modem cable that operates on electricity.  If a power outage affecting the subscriber’s home or in the event of a cable failure or for any other reason, the cable modem will be out of order. This means that the telephone service will also be unavailable for the duration of the power outage or cable failure.

In cases such as this, you need to use an alternative form of communication (for example a mobile phone) to make emergency calls.

No, there are no restrictions on international or local calls.

Calls are made in exactly the same manner as with a traditional telephone service. No prefix is needed.

A local call is made from a fixed phone to a number in Switzerland. Calls to emergency numbers, special numbers (090x) or mobile phones are considered other categories.

The telephone service by cable TV works exactly like a regular phone. When the phone handset is picked up, there is a regular dial tone and then any number can be dialled.

No, it’s possible to make phone calls by cable TV with TRN without the computer turned on. However you may also from your telephone number with your computer.

Check to see that your SIP account has been saved on our server; test it by making an outgoing call (to your mobile phone for example).

If your telephone set is connected to a router, check to see that it allows data packets for VoIP SIP type service. Refer to the owner’s handbook.

Check to be sure that you have not activated the automatic call deviation of calls during absence, which you can do by connecting to your profile in the client space of our partner site http://kiosk.vtx.ch

Any number transferred remains unchanged according to Swisscom reference rules (directories, unpublished, etc.). However, if you wish to modify your address, we need to be advised of the changes.

You need to reboot your computer. That entails turning off your installation (PC, modem, rooter, and Wi-Fi) for about 10 seconds, then turn it back on in the order shown on the modem (wait until all lights are back on), as well as the Wi-Fi (do the same for it), and lastly your computer. If you are still unable to log on, contact us at 022/36 38 500.