FAQ > Web

The transmission speed is usually faster and more reliable than cable by ADSL. We are able to provide a speed consistent with your subscription, whereas with ADSL, the actual speed depends on your phone line (its length from the telephone outlet).

As soon as we receive your completed registration form, we will make an appointment to connect your access. You need to count approximately one week.

No, it’s necessary to use a specific modem connection via cable provided by our services.

Yes, because the Internet data is transmitted at a different frequency than the radio and TV.

No, for the moment the initial installation is carried out by our specialists.

No, it’s not necessary; as soon as you turn on your computer, you’re connected immediately.

No, just like when your turn on your computer, no manipulation is necessary; the modem will disconnect automatically when you turn off your computer.

Yes, at your request, we will change your subscription and increase the speed. There are no administrative costs to do so.

Yes, at your request, we will change your subscription and make the speed change. Administrative fees of CHF 100.- for this operation will be charged.

To get Internet via cable, you must be subscribed to TRN cable TV. If you do not own a television set, you are not required to pay fees to Billag.

You must be equipped with a Wi-Fi router for cable that you plug directly into our modem.

A fixed IP is an IP address that does not change in value with each connection. It is interesting for users that would like to be able to propose an internet service (web server for example) on their Internet connection. They can then supply one fixed address for their internetserver.

The modem provided has a single entry (Ethernet). However, you can connect another switch or Wi-Fi router allowing you to connect several stations. You will find this material with a multimedia retail store.

You need to reboot your computer. That entails turning off your installation (PC, modem, rooter, and Wi-Fi) for about 10 seconds, then turn it back on in the order shown on the modem (wait until all lights are back on), as well as the Wi-Fi (do the same for it), and lastly your computer. If you are still unable to log on, contact us at 022/36 38 500.